Return Policy

Effective Date: [8/8/2024]

At Badlands Woodcraft, we strive to provide high-quality products and excellent customer service. If you are not completely satisfied with your purchase, we offer a comprehensive return policy. Please review the details below to understand our return and replacement procedures:

  1. 30-Day Return Policy

    • Eligibility: You may return non-defective, unused items within 30 days of the original purchase date.

    • Condition: The item must be in its original packaging and in the same condition as received.

    • Return Process: To initiate a return, contact Badlands Woodcraft
      email       badlandswoodcraft87@gmail.com

    • Return Shipping Costs: Return shipping costs are the responsibility of the customer, unless the return is due to a defect or error on our part.

  2. Defective Item Return and Replacement

    • Notification: If you receive an item that is defective or not functioning as expected, please notify us within 7 days of receipt.

    • Documentation: Provide your order number, a description of the defect, and clear photos of the defective item.

    • Return Process: We will review the information and, if the defect is confirmed, provide you with instructions for returning the defective item. We will also issue a prepaid return shipping label.

    • Refund or Replacement: Upon receiving and inspecting the defective item, you may choose between a full refund or a replacement of the item. Refunds will be processed to the original payment method within 14 business days. Replacements will be shipped at no additional cost.

    • Return Shipping Costs: We will cover all return shipping costs for defective items.

  3. Custom Items

    • Non-Returnable: Custom items, including but not limited to personalized or made-to-order products, are final sale and cannot be returned or exchanged.

    • Exceptions: Custom items are not eligible for return, refund, or replacement unless damaged when you received the item.

  4. General Terms

    • Inspection and Processing: All returned items are subject to inspection. Items that do not meet the criteria outlined in this policy may be subject to partial refunds or store credit at our discretion.

    • Timely Response: We aim to process all returns and replacements promptly. Refunds and replacements will be handled as quickly as possible, typically within 7 business days of receipt and inspection.

  5. Contact Us

    • For questions about our return policy, or if you need assistance with a return or defective item, please contact me at badlandswoodcraft87@gmail.com . I am here to assist you.

Thank you for shopping with us! We appreciate your business and are committed to providing you with high-quality products and exceptional service.

Badlands Woodcraft